The fourth project I was assigned to on my UX journey was a Usability test.
A Usability test is a research technique that allows you to find out what works and what can be improved on your digital products.
As my final project was to create the designs of a new airline website called FlightLoom my usability test was focused on making my user test two existing airline websites and summarise the results.
The structure
Here what I did before during and after my Usability test:
- Before
- Got written consent from the participant
- Adjusted the Usability test script
- Prepared the session setup (this time the session was remote)
- During
- Explained how the session will be conducted following best UX practices
- Performed a depth interview to understand the context and background of the user: how do they use the product? In which context? With which frequency? Do they do it alone or with someone else?
- Asked to perform some tasks with two airline websites
- Recorded the session for note-taking purposes
- After
- Analysed and summarised the findings
Depth interview objectives
- Learn more about the context of use
- Learn how to structure an interview script
- Learn how to conduct depth interviews and draw insights from users
Usability test objectives
- Learn more about the context of use
- Build my skills, experience and confidence
The Script
Here the script, kindly provided by the UX Design Institute, that I adjusted for the purpose of my tests available to download.
The recorded session
Here the session that I recorded where the user compared two well known airline websites.
GiuliaAgile 